Support & FAQ 2018-01-18T14:02:30+00:00


Answers to Frequently Asked Questions about Grouply

Currently Facebook is doing layout changes to the Member section of Facebook Groups, that is affecting different account groups at different stages.

If you get 0 Members when extracting, it may be that you have one of the affected accounts.

We will update the extension to match these changes when they have globally rolled out.

We will send out an email as soon as the extension is updated and working again to every user that has downloaded the extension.

No, you will not get emails from Grouply directly.

Grouply will get you the member data such as First Name, Last Name, Company Position, Company Name and Facebook Profile URLs.

But getting emails is easy – once you have the details needed for finding them.

The formula today to get someone’s email is: First Name + Last Name + Company Name = Email.

Grouply will provide you with these.

Tools like Anyleads or Toofr will then extract emails for you. Check out this guide – How to Use Grouply to Get Email Addresses From Facebook Groups.

Grouply only supports the Chrome Browser. If you don’t have it already, you can download the Chrome Browser here. Both Windows and OSX can use Grouply.

Grouply works best if the language setting in Facebook is English.

If the Chrome tab you are currently extracting from is getting a “Aw! Snap”-error it means you’ve exhausted the cache of the tab. A simple way to prevent this is to clear the file cache in Chrome. Do this by going to “Clear Browsing Data…” and check the checkbox next to “Cached images and files” and then press “Clear data”.


Follow these step-by-step guides to get you started …

How to get email address from Facebook Groups
How to Create Facebook Custom Audiences from Facebook Group Members